Return & Refund Policy

We want you to be satisfied with your furniture purchase. This Return & Refund Policy is designed to help you understand return eligibility, return shipping arrangements, refund conditions, and refund processing times.

This policy applies to items purchased through umbirvian.com and shipped within the United States. This policy does not restrict or exclude consumer rights or remedies under applicable law that cannot legally be excluded.

1. Return Eligibility

We offer a 30-day voluntary return policy for eligible items.

You may submit a return request within 30 calendar days from the date of delivery. If items in an order are delivered separately, the return period for each item begins on that item's respective delivery date.

For returns requested for personal reasons, the following conditions generally apply:

  • The item is in its original condition or another acceptable condition, with no damage, excessive wear, or signs of use beyond reasonable inspection.
  • Where reasonably practicable, the returned item should include its original parts, accessories, hardware, and instructions.
  • The item has not been modified or damaged due to improper use or handling.
  • You can provide proof of purchase, such as an order number or order confirmation.
  • Where reasonably practicable, please retain the original packaging to protect the furniture during shipping.

We understand that consumers may need to unpack and inspect furniture to determine whether it meets their needs. Reasonable unpacking and inspection will not automatically disqualify an item from return eligibility.

If the original packaging has been lost, please contact us before arranging a return. We will assess the situation on a case-by-case basis and provide appropriate return instructions.

Return eligibility will be determined based on the reason for the request, the condition of the item, the applicable return period, and relevant consumer rights under applicable law.

2. Statutory Rights and Our 30-Day Return Policy

U.S. federal law generally does not automatically grant all online purchasers of ordinary furniture a uniform 14-day or other fixed cooling-off period or right of return simply because the consumer changes their mind.

Our 30-day return policy is a voluntary after-sales service and is independent of consumer rights under applicable law.

In certain circumstances, some federal or state laws may provide consumers with additional rights or remedies, such as those involving defective or misdescribed goods, applicable warranty obligations, transactions meeting specific legal conditions, or orders not shipped by the promised time.

We will comply with applicable consumer protection laws and respect statutory cancellation, return, warranty, and refund rights applicable to the items you purchased. This policy is not intended to waive, restrict, or exclude any consumer rights that must be preserved under applicable law.

Under our voluntary 30-day return policy, eligible personal-reason returns are subject to the item condition and return shipping requirements set forth in this policy.

3. Damaged, Defective, or Incorrect Items Received

If you receive an item that is damaged in transit, has a product defect, is missing accessories, or does not match the item you ordered, please contact us as soon as possible.

Please provide the following information:

  • Your order number.
  • The name of the item at issue.
  • A specific description of the problem.
  • If possible, clear photos or videos showing the damage, product defect, incorrect item, or missing components.

For transit damage, photos of the shipping box and protective packaging can also help us assess the issue.

Depending on the circumstances and applicable law, we may offer the following appropriate resolutions:

  • A full refund.
  • A reasonable partial refund if you agree to keep an item with a minor issue and a partial refund is appropriate for the situation.
  • Return of the item with a refund.
  • Assistance with missing parts or components where appropriate and feasible.
  • Other reasonable resolutions required or permitted by applicable law.

We will assess and determine the appropriate resolution based on the nature of the issue, available materials, and applicable legal requirements.

For approved returns caused by product defects, transit damage, incorrect items, or other issues attributable to our fulfillment process, we will bear reasonable return shipping costs and will not charge the consumer return label fees or return handling fees.

For large, bulky, or furniture items not suitable for ordinary parcel shipping, we will provide appropriate return shipping instructions based on the item's size, weight, and circumstances. Where necessary, we will assess whether carrier pickup or other reasonable shipping arrangements are appropriate.

Before receiving further instructions from us, please retain the item, relevant components, and existing packaging where possible. For items that pose a safety risk, please stop using them and contact us promptly.

The absence of original packaging or a single accessory will not automatically disqualify a claim related to a product defect, transit damage, or incorrect item.

4. Exchange Policy

Currently, we do not offer direct exchanges.

Different furniture items may differ in inventory, price, dimensions, and order processing procedures, so we handle return refunds and new orders separately to accurately manage each transaction.

If you wish to change the style, color, size, or model of an item, you may apply for a return refund under the applicable return policy and separately purchase the desired item.

Placing a new order is not a prerequisite for exercising any statutory consumer rights.

5. How to Request a Return

Please follow the steps below to request a return or refund.

Step 1: Contact Us

Please contact after-sales support by email first:

Email: support@umbirvian.com

Please include the following information in your email:

  • Order number.
  • Item name.
  • Reason for requesting a return or refund.
  • Current condition of the item and a description of the relevant issue.
  • If involving damage, defect, or incorrect shipment, please attach clear photos or videos where possible.
  • The resolution you are seeking, such as a full refund, partial refund, or return refund.

If you are unable to contact us by email, you may also call +1 (951) 286-3941.

Step 2: Review of Request and Confirmation of Return Eligibility

After receiving your request, we will review the order information, reason for the request, item condition, and applicable return conditions.

If additional information or materials are needed, we will inform you of the specific items to be provided.

After confirming return eligibility, we will explain the next steps. Please do not ship large furniture to an unconfirmed address before receiving the necessary return authorization and specific instructions.

Step 3: Obtain Return Instructions

For requests that qualify for return, we will provide the applicable return address, return method, electronic return label or label download instructions, and relevant packaging requirements.

For returns arising from damage, defect, incorrect shipment, or shipping issues, we will arrange reasonable return shipping methods based on the specific circumstances.

For large or bulky furniture, we will provide corresponding shipping or pickup instructions based on the actual situation, so consumers do not ship items back on their own without clear arrangements.

Step 4: Inspection of Returned Items

After receiving the returned item, we will inspect its condition and verify whether it meets the applicable return conditions.

After completing the necessary inspection, we will inform you of the outcome.

If the item does not meet the applicable return conditions, we will explain the specific reasons and determine the next steps based on applicable law and the actual circumstances. We will not reject a request solely on vague or arbitrary grounds.

Step 5: Process the Refund

For returns that qualify for a refund, we will generally initiate the refund within 1-5 business days after receiving the returned item and completing the necessary verification.

For situations where the item does not need to be returned under applicable law, approved partial refunds, or other special handling circumstances, we will handle them according to the specific arrangements and applicable law.

The time a refund is initiated is not the same as the time the refund actually arrives. Banks, card issuers, or payment service providers may require additional time to complete refund processing.

6. Return Labels and Return Shipping

For approved return requests, we will generally provide an electronic return label or corresponding download instructions.

Consumers need to download and print the return label themselves and proceed according to the return instructions we provide.

Personal-Reason Returns

For returns due to a change of mind, no longer needing the item, or other personal reasons:

  • The return request must comply with the applicable return period and item condition requirements.
  • Where clearly disclosed to the consumer in advance, permitted by law, and consistent with applicable policy, reasonable return shipping costs may be deducted from the refund.
  • If return shipping costs are to be borne by the consumer, we will inform you of the applicable costs and deduction method before approving the return.
  • We will not arbitrarily set or deduct return fees without a clear basis or prior appropriate disclosure.

Returns Due to Item Issues

For approved returns caused by product quality issues, incorrect items, transit damage, or other issues attributable to our fulfillment process:

  • We bear reasonable return shipping costs.
  • No return label fees or return handling fees are charged.
  • We will provide a prepaid return label or other appropriate return shipping arrangements based on the specific circumstances.

Return Shipping for Large Furniture

Because the size, weight, and packaging requirements of furniture may differ from ordinary parcels, large or bulky furniture may require special shipping or pickup arrangements.

Before approving such a return, we will provide you with appropriate shipping instructions based on the actual circumstances and explain the applicable return costs and how they will be borne.

Return costs will be determined based on the specific shipping arrangements and will not be set at a fixed amount in advance without an actual basis.

7. Refund Method and Processing Time

For requests that qualify for a refund, we will process the refund in accordance with applicable policy and legal requirements.

Refund Method

Refunds will generally be issued to the original payment method used to purchase the item, unless applicable law requires or both parties lawfully agree to another method.

For partial refunds, the refund amount will be determined based on the item issue, the resolution confirmed by both parties, and applicable policy, and will be processed through the applicable refund method.

Refund Processing Time

After receiving the returned item and completing the necessary verification, we will generally initiate the refund within 1-5 business days.

For refunds that do not require return of the item, approved partial refunds, or other special circumstances, we will handle them according to the specific processing arrangements and applicable law.

Please note that initiating a refund and the refund actually arriving are two different processes. After a refund is initiated, banks, card issuers, payment service providers, or other financial institutions may require additional time to process the funds.

Therefore, we cannot guarantee that all refunds will actually arrive within 1-5 business days.

If you have not received your refund after a reasonable processing time, please first contact your bank, card issuer, or payment service provider to verify the transaction status. If you still need assistance, please contact us using the contact information listed at the end of this policy.

8. Items Not Eligible for the Voluntary Return Policy or Not Meeting Return Conditions

The following circumstances may not qualify under our voluntary 30-day return policy:

  • Personal-reason return requests submitted after the applicable voluntary return period.
  • Items with obvious damage resulting from use, negligence, or improper handling beyond reasonable inspection.
  • Items that fail to meet applicable return conditions due to unauthorized modification or improper use by the consumer.
  • Missing important components, where the missing component is not due to an original product issue, shipping issue, or other circumstance for which we are responsible.
  • Special items for which consumers are clearly informed that personal-reason returns are not accepted, provided that such restriction complies with applicable law.

The above circumstances will be assessed based on the specific facts and applicable policy, and do not mean that all related items are absolutely non-returnable.

The absence of original packaging alone will not automatically cause consumers to lose rights they enjoy under applicable law. For items that are defective, damaged in transit, incorrectly shipped, or otherwise subject to remedies under applicable law, we will handle them in accordance with applicable law.

For requests that do not meet the voluntary return conditions, we will explain the specific reasons. If you believe the item has a quality issue or other circumstance entitling you to a remedy under applicable law, please contact us for further verification.

9. Contact Us

If you have any questions about returns, refunds, return shipping, or order processing, please contact us through the following methods.

Email: support@umbirvian.com

Phone: +1 (951) 286-3941

Mailing Address: 1164 Stone Pine Ln #A, Corona, CA 92879, US

Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)

Customer service hours are based on Eastern Time (ET), not the local time of the mailing address.

We will do our best to help you understand the applicable return conditions, shipping arrangements, and refund process, and will handle your request in accordance with applicable policy and law.